If you are not satisfied with your purchase, please do not hesitate to return it, within 28 days of receiving your product. Unfortunately for hygiene reasons we cannot accept the return of head wear. Bespoke products such as the class/graduation rings are non refundable as they are unique and made to order based on customer specification. All rings are quality checked in store prior to dispatch. If you are unhappy with the finish of your ring please email the shop with a photo attachment showing the issue. Please keep in mind all of our rings are handmade rather than mass produced, therefore they may have unique blemishes as a result of the authentic hand crafting process.
In the case of faulty goods, the cost of returning the goods will be refunded. If you have merchandise you would like to return or exchange, please return it to:
University of St Andrews Shop
St Mary's Place
Attention: BRITISH RETURNED GOODS
Please enter your order ID number in the allocated box below, follow the instructions on screen and send the products back to us. Exchanged items will be returned to you once the returned products have been received in store. If you would like to check the status of your return or exchange then please contact a customer service representative on 00 44 (0) 1334 462730 or via email at [email protected] Credit card refunds will be placed on the card used for the original purchase. We will refund shipping charges only if we have sent the wrong item or the item is faulty.